Terms and conditions


Except as otherwise expressly provided in other specific provisions of the terms listed below have in these Conditions of Sale, the meaning that is attributed to them in the following definitions:

"Business Day" or "Days" refers to the days when our offices are open for normal business (generally every day from 9 am to 18, excluding Saturdays, Sundays, holidays and during some exceptional circumstances which we will give timely notice on this website)

"Force Majeure" include situations resulting (directly or indirectly) from any strike, lockout, fire, flood, proven impossible to obtain products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations or any other cause or event beyond our control. The above is only provided as an example. There are other events that may have character of force majeure.


These General Conditions of Sale are for the purchase of products made remotely via computer network at the site "micilloshop.it" belonging to Micillo Italy S.R.L. with headquarters in Via Salvatore D'Amato 47 / b 80022 Arzano, NA These purchases are reserved for customers direct users, dealers, wholesalers, retailers, professionals, etc. Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, as regards the protection of confidentiality, will be submitted to the rules of the Legislative Decree n. 196/03.


With the online submission of the order, the customer transmits to Micillo Italy S.R.L. a proposal to purchase the product and / or products in the shopping cart. When the customer places an order online for products added to their cart, you agree to buy them at the price and terms set out in these Conditions of Sale.
Micillo Italy S.R.L. send the customer an e-mail of acceptance and confirmation of the order containing the number, the date and the total amount of the order as well as the mode of delivery of the product. If, for any reason, Micillo Italy S.R.L. He was not able to accept the customer's order (for the cases indicated below), immediately communicate to the Customer through the site itself.
In particular Micillo Italy S.R.L. will not accept orders:
- If the material at the time of the order, is not on stock (if the material is not available, it will be possible to add it to the cart) and / or
- If the issuer of the Customer's credit card does not confirm the payment.
Micillo Italy S.R.L. nevertheless reserves the right to refuse the order, at its discretion.


These General Conditions of Sale must be examined online by customers before sending their orders. The forwarding order implies their full knowledge and full acceptance.

The customer agrees and undertakes, once the online purchase procedure, to print and keep these general conditions of sale, already examined and accepted during the process of purchase, in order to fully satisfy the conditions laid in articles. 3 and 4 of Legislative Decree. N. 185/1999.


All prices on the site include VAT.

The prices shown in this site are the selling prices currently in force. In the event that the price of the ordered goods are reported by Micillo Italy S.R.L. so obviously discordant, the order can be canceled at any time by Micillo Italy S.R.L. or the customer, as long as before sending the goods, and you can rearrange the products at the correct sale price.


The payment of the purchased products and their shipping costs will be paid by the customer when the order by using one of the available credit cards indicated online. Micillo Italy S.R.L. It is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards upon payment of the purchased products.


In case of acceptance of the order it is noted that:

- For orders accepted on the site of the first 13 hours of a working day, the shipment of goods is normally done on the same day;
- For orders received after 13 hours the goods will be shipped the next business day;
- If the order was placed in a non-business day, the goods will be shipped in any case the next following Business Day.
There may be exceptions in case of Force Majeure.
The goods will be delivered through a home delivery service. For delivery means delivering the goods to the carrier. Delivery times described during the checkout process on the site depend on the shipping method used, in function of weight and size of the items purchased. The courier will deliver the goods only against a signature confirming the receipt.
In the event that the goods delivered by courier, not arrive by the deadline, the customer must contact Micillo Italy S.R.L. the number given on this site.
In the event that the goods were not delivered to the inability of the customer to receive it, it will first have to contact the carrier through the references that are left from the same carrier.


If the shipment of the goods does not take place within the agreed time or the courier in charge fails to deliver the goods within the estimated delivery time, Micillo Italy S.R.L. contact the customer in the shortest possible time and, according to the needs of the latter, will seek to establish another delivery.

If you are unable to reach an agreement to that effect, Italy Micillo S.R.L. will reimburse the customer the full amount paid.
It means not liable Micillo Italy S.R.L. in case of loss or any failure by the carrier.


Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his business or professional activity), is entitled to terminate the purchase contract for any reason, without explanation and without penalty.

To exercise this right, the customer must contact the customer service shown on the site, follow the instructions that the operator will provide and send to Micillo Italy S.R.L. a notice to that effect within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to
Micillo Italy S.R.L.
Via Salvatore D'Amato 47 / b 80022 Arzano, NA
or by telegram or fax sent within the said period of 10 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within 48 hours.
Once such notice of withdrawal, Micillo Italy S.R.L. will quickly inform the customer details on the return of the goods.

IMPORTANT: The customer must implement the external packaging of the goods to return the label that gets attached to the transport documents, which will transcribe the information received.

As the sole burden, and if the error does not result from a fact attributable to Micillo Italy S.R.L. the Customer shall bear the costs of returning goods.
The goods must be returned intact and in original packaging, complete with all its parts and without having suffered any damage.
Upon his arrival at the warehouse, the goods will be examined and, if damaged or tampered with, the withdrawal can not be exercised
Micillo Italy S.R.L. will reimburse the customer the full amount already paid within the statutory time limits. Reimbursement will be made by crediting the amount due on the credit card used by the customer for the purchase refunded.
The Buyer shall promptly provide to Micillo Italy S.R.L. any available information necessary for proper and urges the reimbursement process.


Any complaint must be addressed directly to Micillo Italy S.R.L., after contact with the customer or email support at dedicated mentioned in the website. Micillo Italy S.R.L. We are committed to respond to complaints within five working days.


The sales contract between the customer and Micillo Italy S.R.L. It is concluded in Italy and governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract the territorial jurisdiction of the courts of the place of residence or domicile of the consumer, if located within the state.